Refund policy

*** We STRONGLY recommend upgrading your order to Priority USPS (when applicable) for faster delivery, insurance up to $50 and a path for monetary recovery in case the postal service loses or damages your package. First class shipping does not offer these benefits.***

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::: G E N E R A L I N F O R M A T I O N :::
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PROCESSING TIME: Our regular processing time is 1-3 business days (this does not include weekend days or holidays). 1-3 business days is the time it will take to produce your product and does not include the time it will take to ship the product to you. Please note: This processing time increases to 3-5 business days during holiday seasons. Large orders may require additional days for processing. Please contact us for more information.

SHIPPING TIME: Please see descriptions below (under "Shipping Methods") for suggested ways to have your package sent to you. You will choose your shipping method upon checkout. We strongly recommend you choose USPS Priority shipping (US customers) 

"PRIORITY SHIPPING": Choosing Priority shipping upon checkout does not mean expedites Causey Foods expedites the processing time of your items; it is the type of shipping offered by the United States Post Office.

"MISSING DELIVERED PACKAGES": If your package states it has been delivered, but you have not received it, please contact your local post office and make an inquiry. We cannot refund or resend items that have been marked "delivered" by the USPS. (See: The "Lost Package Help" section for detailed information)


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:::LOST PACKAGE HELP:::
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We are not responsible for loss or theft of delivered packages.

LOST PACKAGE (United States): If your package has not arrived in a reasonable amount of time and your tracking information states that your package is in transit or has been delivered, there are a few options you can try that may help you locate your package:

- If your item is stuck in "transit," please call the USPS for assistance. (1-800-275-8777)
- Call your local post office to make sure they are not holding the package for you.
- Ask your neighbors. Once in a while the postal person may accidentally deliver your package to a neighbor.
- Check your back door or porch. Sometimes the postal person may leave a package in the back of the home to prevent theft.
- If you live in an apartment complex and share a large mailbox with other tenants, check your “postal locker.” The postal locker is the large locked box at the bottom of the mailboxes. The postal person should leave a key for you to unlock your postal locker when you receive a package. If they do not, contact your local post office immediately.

If these options do not help you locate your package, please contact the USPS at: 1-800-275-8777

Please have your tracking number ready to give to customer service. You may file a claim if you purchased Priority or Priority Mail Express postage. You cannot file a claim for first class postage.

US customers may also file a claim for lost Priority packages online at: https://www.usps.com/help/claims.htm

"MISSING DELIVERED PACKAGES": If your package states it has been delivered, but you have not received it, please contact your local post office an make an inquiry. We cannot refund or resend items that have been marked "delivered" by the USPS.

We are not affiliated with the USPS and cannot guarantee shipping times or delivery of products by the USPS.

Additional policies